My printer died. The manufacturer wasted about three hours of a Thursday afternoon telling me something I knew in my gut. First, I like to talk to tech support while they’re trying to fix whatever they’re working on. It allows me the opportunity to get them out of places THEY think are where the problem is like my Solitaire apps and onto the matter at hand. Well, I was on-line with Brian who wouldn’t talk to me, maybe it was because this was my second call and I’d replaced the ink cartridges just like the last guy told me. The final assessment was that it was a hardware problem. In other words, a new printer. They volunteered to send me one in about eight…